FAQs

ECC Chimney Service

Have a chimney-related question? ECC Chimney Service has the answer. Check out these FAQs and give us a call today for more information!

  • How often should my chimney be cleaned?

    The frequency of chimney cleaning is determined by the amount of creosote accumulation. Regular inspections can help assess the level of buildup and determine when cleaning is necessary.

  • What are the signs that a chimney needs to be cleaned?

    Indicators that your chimney may require cleaning include decreased fireplace performance, the presence of oil spots, evidence of animal intrusion, inadequate ventilation, and various other factors. A professional inspection can identify these and other potential issues.

  • Do I need a chimney cap?

    A chimney cap is highly recommended. It serves as a protective barrier, preventing rain, snow, animals, and debris from entering your chimney, which can lead to damage or blockages.

  • Are you licensed and insured?

    ECC Chimney Service is fully licensed and insured to operate in both Rhode Island and Connecticut, ensuring professional and protected service for our clients.

  • How often should I clean my wood stove?

    The cleaning frequency depends on the level of creosote buildup; the rule of thumb is that 1st-degree creosote requires cleaning once a year, while 4th-degree buildup may require up to four cleanings annually.

  • Do you service pellet, wood and gas stoves?

    Our services encompass all types of stoves, including pellet, wood, and gas models. We have the expertise to maintain and service each variety effectively.

  • How do I know what level of creosote buildup I have in my chimney?

    Creosote buildup is classified into four levels based on its appearance and consistency:


    1st Degree: A flaky, powdery, or soot-like deposit that’s relatively easy to remove. It’s the least dangerous form and typically forms after burning dry wood for a short time.


    2nd Degree: A tar-like, sticky layer that begins to coat the chimney walls. It’s more difficult to remove than 1st degree and can reduce draft efficiency.


    3rd Degree: A hard, brittle, and glossy buildup that forms a crust inside the chimney. This level significantly increases the risk of chimney fires.


    4th Degree: Also called glazed creosote, this is a thick, shiny, and extremely hard layer that strongly adheres to the chimney. It is highly flammable and very difficult to remove, often requiring professional cleaning.